Wrong gear, or a dodgy fit? Return your products within 28 days of purchase for a refund or exchange.
Here are our top recommendations for a successful return:
- In most cases, phone us first and we will organize a pickup of the stock
- We can’t exchange goods if you’re outside South Africa, sorry!
- We’ll need the items in their original condition, along with any packaging and labels.
- If you’re in SA, our exchanges are free
Faulty or defective items
You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, we’ll only be able to offer you a replacement at a small discount.
To qualify as faulty or defective, the item will meet one or more of the criteria:
- Has a manufacturing fault beyond typical wear associated with the product
- Doesn’t match the descriptions or models shown to you at the time of purchase
We’ll professionally evaluate returns for processing as soon as we can, but please make sure they’re clean and dry! We reserve the right to refuse to inspect items that are just too dirty or wet.
For more information on our returns policy please read our full terms and conditions